Wow! British Gas are becoming such a joke, Been with em for some years with our Boiler cover..weve got an old Back boiler system.....we were told by the Gas engineer that this was not much less efficient than a new one..due to low water pressure where I live..so stuck with it. Had a problem over Covid period 20-21 Winter..No heating...they couldnt come out for two weeks....So much for emergency cover!. So I cancelled. Renewed the cover last year after my wife nagged about it (Had the repair done by an independant Gas safe) all fine. Their web site isnt working (hasnt been for a year), and when I finally booked a service over the phone..stress, stress, and they finally booked an appointment..Guy turned up and walked away..cant do the service..I wasnt told it was a Baxi LOL. "Someone will contact you".....after ringing AGAIN because they didnt contact me...."some one will contact you"...well that was 2 weeks ago..so phoned today....cant do it until 6th December....funny thats after they take another years renewal......as it should have been done before November. If you can avoid British Gas I can only recommend you do so.....I will wait until they have serviced the boiler...then cancel the direct debit and get an independent.......What a joke all these big organisations have become.