Been with British Gas for many many years but I’ve now had enough! Been waiting nearly 8 months for an upgrade to my smart meter. Nobody can tell me when I will get it so I’m unable to keep an eye on my energy usage. Also I paid my increased direct debit on 15th oct and as of today (27 th October) I’m still waiting for my energy support payment. After being on hold 27 mins, I was told to wait till 4 th nov and someone will email me to check its been paid! They take sometimes 3 weeks to respond to an email and sometimes not at all. Sorry British Gas, as soon as I’m able, you’re going to lose a long and loyal customer. E