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Anonymous
Do not buy a boiler from this company. I bought one in 2020, the salesman told me that the savings I would make would more than cover the cost of the boiler. At the time I had a contract with British Gas for service and repair of my boiler and central heating system, he told me that for the next 5 years I wouldn’t have to pay that as it was all part of the warranty that came with the boiler. He also told me that the boiler would have to be serviced annually to maintain the warranty, he didn’t say that after the 1st year I would have to pay for the servicing at £85 per visit. When I was reluctantly booking my service I also asked that the engineer to look at 1 of my radiators and my thermostat. I was told that the central heating was not covered after year 1. I asked for this to be escalated to the person’s manager which she said she would, 1 day later I received an email from the person I had been taking to telling me that my complaint had been reviewed and rejected, because they said they had sent an email at the start of this debacle telling me of these facts. I told them I did not receive any emails from them. Again they were judge and jury and rejected my case. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY IF YOU VALUE HONESTY AND TRUTH.
2 years ago
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British Gas has a 1.2 average rating from 3,021 reviews

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