My pensioner aged parents ordered a new boiler from British Gas in July 2022 and were told that it would be installed in October. The boiler was delived a few days before the planned installation date, only for British Gas to cancel the appointment due to the engineer having COVID. Fair enough. The next appointment they gave them was 6 weeks later in November. 6 weeks a boiler was left in my parents kitchen. The boiler was meant to be installed Monday the 14th of November but today my parents received a call that they were cancelling this appointment as well because there was no engineer in the area. The next appointment they gave them was January 2023, six months after they ordered the boiler and when winter will be almost over. Do not order a boiler from British Gas.