Have been contacting BG for several weeks as they unilaterally changed my tariff from an on/off peal tariff to their standard one. This means no heating as my smart night storage heater recognises when tariff changes to night time, which is obviously not happening, so no heating from two months now. Have been told many different stories by BG but no resolution. Raised a complaint on 14th October, had confirmation email saying they would be in touch, to date nothing. Phoned again this morning and, after 30 minutes on hold and asking to speak to someone in the complaints team, got cut off. Have spent many hours trying to sort out the tariff and get absolutely nowhere. Still have no heating. The worst company it has ever been my displeasure to deal with.