Been a Homecare customer for over 20 years. USED to be great but now atrocious. Last 2 times used them taken days to come out, rescheduled appointments and not fixed issues on the 1st attempt. Most recently, 4 engineer visits, blamed wiring as cause - done by them when installed Hive. Then blamed house wiring which we then had to have a cable run from 1 end of house to other, only then to find out it was neither but a boiler fault that needed parts. THEN after all this discovered that we were right and the boiler had been burning gas continuously for the previous 2 weeks despite being assured by these "competent" engineers it was not. To then send a renewal notice with an increase of a few pence of £120 per year on top of an already high price. Just cancelled and my renewal with a competitor with better trustpilot reviews is £270 cheaper per year.