If I could give 0 stars I would! I spent 4 and a half hours on the phone to BG yesterday and my issues are still not resolved. A tenant moved out in august so i took over the energy until a new tenant moved in on 1st November. My electric account was in credit on my final bill £112. I requested a refund but the cheque I received was only for £46 I rang and queried to be told the £66 left on the account was from the government grant and I could not have this money back eventually it was agreed a cheque would be sent but it hasn’t and since then my electric account and the credit balance no longer exists. BG has deleted any evidence of the £66, my final bill and that an account ever exited! Then we come to the gas account which was a pre payment meter a final bill was issued showing I was in credit £5 a day later a new final bill is issued stating I owe £950 dating back to nov 2020 when the original tenant moved in so basically BG are trying to charge me for the previous tenants usage, I can’t even understand how there would be an outstanding bill when the meter was pre paid but if there is any debt does not belong to me! Customer services are useless passed around departments and fobbed off with lies!! AVOID at all costs!!!!!!!!!!!!!!!!! Incase BG responds I have sent in a complaint and tweeted with no response!!