Simply the worst customer service I have encountered. British/Scottish gas migrated me to a new system without even the courtesy of informing me. My account was effectively cancelled without anyway of me knowing what I would be expected to pay. My direct debit was also cancelled. God knows how many of their customers have had the same thing happen to them and during an energy cost crisis at that. However I am aware that mistakes do happen and would have hoped that British/Scottish Gas would have been able to fix problems entirely of their own making in a prompt and efficient manner. I was wrong. I was so frustrated and angry that I e mailed Chris O’Shea the CEO of the parent company Centrica. I got an acknowledgement from that e mail telling me that they will email me again within the next 5 – 7 working days to provide me with an update. That has not happened so it would appear that the contempt for customers goes right to the top. I think there needs to be a Twitter like clearance of the alleged British Gas Customer Service Management Team and the same for their IT Department Management. If there were not so many news stories out there at the moment I am sure the press would have a field day regarding this migration.