Let me give you a brief history of my interactions with British Gas, regarding the EBSS vouchers that all British Gas customer were supposed to receive. 19th October 2022 I first contacted British Gas to find out when I would receive my first voucher of £66. I was told I would get the voucher THAT WEEK. I didn't. 26th October 2022 I contacted British gas for the second time. I told them that a week ago I was told I would get the voucher that week, but I still hadn't received it. They told me that due to the royal mail strikes, they were delayed, but it will be with me in a few days. 4th November 2022 I contacted British gas for the 3rd time. I tell them that I still haven't received my OCTOBER voucher and its now November (all my other post was arriving on time so the Royal Mail strike had nothing to do with the voucher not arriving on time). This time they tell me that they'll send me the voucher to my email address. It will take a few days. Not sure why an email would take a few days but I just accept I'll have to wait even longer. 9th November 2022 I contact British Gas for the 4th time. I tell them I haven't received my voucher in my email like they promised. This advisor tells me that I won't receive an email, that the voucher will definitely be coming in the post (so the previous advisor just straight up lied when she said she'd sent them to my email address), and I would definitely get them in a few days. I really don't believe them at this point but I decided to wait a few more days. 16th November 2022 I contact British Gas for the 5th time. You guessed it, I still haven't received my voucher for OCTOBER. We're halfway through November now. This is getting ridiculous. This advisor tells me that the vouchers all had to be cancelled and reissued. Not sure how you cancel something which was supposedly posted 4 weeks ago, but once again I decide to wait "a few days" like this advisor suggested. 23rd November I receive a text apologising that the NOVEMBER voucher was late. I still haven't received my OCTOBER voucher. This makes me angry, so on 23rd November 2022 I contact British Gas for the 6th time. I tell them I'm not waiting anymore. I want my voucher to be sent to my email now, or I want to speak to a manager. They tell me I will get BOTH VOUCHERS this month (November 2022) so to wait a few days. I've had enough now. I ask to speak to a manager. Manager Vikram Singh tells me that they don't actually know when customers will receive the vouchers, and that every single time over the last 6 weeks that a British gas employee has told me I'll get the vouchers, it was a lie. They are lying to all their customers. They never sent the vouchers, and they have no intention of doing so anytime soon. I've posted my ordeal online to see if I get a response, but British Gas don't seem to care. So I'll be submitting complaints to the energy ombudsman services, and obviously leaving scathing reviews anywhere I can.