Utterly abysmal; a disgusting lack of service. My 90 year old mother has received her latest bill and needs to query the amount - apparently we have used far more this year than last year (NO, we have not; if anything - have used less, considering the times we are living in and being 'extra careful!!). Can we get hold of anyone? After 4 hours, no. At one point, 'homeservices' answered (after about 3 hours) - gave her a number to ring. Since then, again, no answer. We want someone to come and read our meter, not very strategically placed (!) in the garage. She can't - she is disabled and unable to bend low down to read figures. I can't - I've hurt my back and again, can't get down there. We want a meter reader! Website doesn't seem to cover this at all - and when I tried the 'webchat' - question wasn't recognised - and then it told us that 'our provider has ceased trading and we need to transfer to British Gas.' We have NEVER been with any provider OTHER than British Gas. So - we cannot query the amount to pay; we cannot access a meter reader; we cannot ask anyone anything about anything. What the hell is this like for vulnerable and/or very elderly people living alone, with nobody to support them or help? It seems I am perforce to give one star for this 'service' - please read that as zero. Stinks!