After a failed appointment in October we expected the next one to be met but once again a no-show between 0800-1200. Call the contact number and sat for a long, long time in the queue and finally got an operator. I explained that the appointment was not kept and I was told I had the times wrong. This person said the appointment slot was 0800-1700 - not what my letter said! Anyway, at 1630 a technician arrived to do the smart meter installation and he also told us the appointment slot was 0800-1700! The smart meter work was completed and when I asked about the remote monitor and instructions for any adjustment to the meter I was told I needed to do that online. I was not even invited to see the meter which is outside our flat in a surface box. So, I have no idea how the smart meter works, who to contact with any problems, why I have no monitor fitted or what to expect from this unit. In my opinion Scottish Gas is an absolute shambles of bad organisation, failed communications - both written and by telephone, text or email. I cannot believe this service standard is allowed to continue so assume your management and operational staff are completely inept!