Transferred over from Peoples Energy who were fab!! Then dealt with British Gas a very broken company! Everything from start to finish from exceptionally poor customer service to unprofessional advisors and managers ! Keep sending reminders for things that don’t need doing and have failed to set up my DD we are now on the 5th attempt to set this up as I don’t want to pay quarterly bills! I was on DD before and one of their advisor in their wisdom decided to change it to quarterly and now am struggling to get DD set up again!! Made so many calls with no joys of any help or support, I work full time as a nurse and get promised a call back which never happens. If I could give a 0 star review or minus I would.