Absolutely appalling service!!! I pay a premium for home care so when my toilet cistern broke and would not flush I booked an engineer visit,had to wait well over a week.Received email & text to confirm visit on the day the engineer failed to turn up so spent over 3 hours on phone and chat line waiting for explanation the first person said the appointment had been cancelled due to no engineer but could give no explanation as to why I hadn't been notified, the second person said I never had an appointment in spite of my proof in email & text, eventually made appointment for next day and again the engineer didn't turn up, same again spent hours waiting on line & phone chat only to be told cancelled due to no engineer, they don't even have the courtesy to let you know of cancellation, just going round in circles now, when you pay of £40.00 a month for service you expect them to fulfil their contract, their service and customer service is an absolute disgrace!!!!!