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John Woolf
Hi I had a new boiler fitted at the end off October 2022 which cost £4700, after two week I had to call them out as the new boiler would not turn off after 4 days a engineer came and fitted a new part to this new boiler but two week later the same thing went wrong with the new boiler, again it was over seven days before there came out and change the same part and all of this time we were told to turn the boiler off so no hot water and no heating and since we had the new boiler fitted 3 of my radiators downstairs only get warn and it take over 3 hours for them to warn up, I have ask then to sort it out and there have now told me I now need a power flush which I been told will cost about £900 so I book them to do a power flush on friday the 15th December but have now found out there just coming out today to give me a quote. 7 week ago we had a new boiler fitted and 3 week of them we were told to to keep the boiler off. Would I recommend British Gas and I am sorry to say a big fat NO. if any one is thing of going with British gas do not. As for trying to contact them on the phone most of the time you waiting well over 30 min and once it was over 1 hour. As of today still waiting for my boiler to be sorted out, I think I be looking at the new year before it will be sorted. It seem Britsh Gas do not care, My wife look after our 15 month old grandchild 3 days a week, But it so cold we had to use a electric heater which is not cheap.
2 years ago
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