Boiler broke, during a winter freeze, snow and minas 6 outside, no hot water, or heat, had to wait 5 days for somebody to come and repair fault, plumber arrived, and was told we needs parts ordering to fix fault. Will call again tomorrow, nobody came, looked online and the appointment was booked for a further 7 days on. Meaning we will have been without heat or hot water for 12 days. I pay for yearly service and repairs,and the boiler has recently been serviced and passed, correct me if I'm wrong but it states in their agreement pamphlet, that they can get parts the next day. Worst of it is you can not get to speak to a human. Its all automated service on phone. And when I finally did get in a queue to talk to someone I was in a queue tor 1hour and 46 minutes. So ended up putting the phone down. So still didn't get to talk to anyone. Hence we are sat at home freezing. I will be cancelling my contract for repairs and finding a better more reliable service.