93 YEARS OLD, left with no heating for 9 days and still not fixed My Aunt & Uncle who are 93 YEARS OF AGE, YES 93!!!! Have been totally abandoned, and left with no heating and hot water for 9 days now, an engineer eventually came out on Thursday to look at the boiler and said he would return Friday to fix it or Saturday at the very latest, hadn't turned up late Saturday afternoon so rang BG Homecare and they said yes he's booked in for the repair but wasn't answering his phone, called BG Homecare on Sunday was told he would definitely be there Monday, called 6.00pm Monday as he never turned up, was told don't worry, 100% he will arrive to repair the boiler that evening. HE NEVER TURNED UP. How Can BG Homecare think this is acceptable for 93 year olds to endure 9 days of sub zero temperatures with no heating, at their stage of life this isn't just an inconvenience it is LIFE THREATNING, signing up to BG Homecare they put their trust in you to take care of them and you betrayed that trust with false promises and false words of concern, Shame on you British Gas you are an absolute DISGRACE