Where do you start? Took advantage of the offer to service the boiler and fire for £37. Paid. Appointment booked between 12 and 6 - didn't turn up or let me know. Checked on the website, had been changed sometime during the afternoon for 2 weeks later between 8 and 12. 45 minutes complaining about the no show and the time was not convenient, and was told it had been altered for that day to 12-6. Day arrived, and found a note through the letter box in the morning and message on the answer machine to say Engineer had called at 8.00am but no one at home. Second chap turned up at 3.15 from Scot Gas (I am in England), took the cover off the boiler and replaced it quickly saying he had to condemn it and would arrange for a rep to visit and give me a quote for a new boiler. (Took less than 5 minutes), proceeded to service the gas fire, but needed the instructions as to how it worked! 10 minutes later left. I insisted on leaving the boiler on and he wrote on the form that it was at my discretion. Got a second opinion from a qualified gas engineer - who said it didn't need to be switched off at all. I have not received the £66 for November (now 20th December), and spent from 9.30 to 5.00 holding on for hours on Chat, then getting cut off, eventually spoke to someone, who said he would ring me and cut off. Nothing! Tried again and given an email to write to - it doesn't exist. Found another Complaints site, to which I received a reply "Thank you for your enquiry it may take 10 days to reply". When I cool down a bit, I will try again to cancel an Annual Service and will not pay a cancellation charge, and will inform my MP that British Gas will not pay the Government Grant on time.