NEGATIVE STARS IF POSSIBLE. ABSURD, ABUSIVE COMPANY THAT DOES NOT VALUE ITS CUSTOMERS AND DOES NOT DESERVE YOUR BUSINESS. I have been waiting four months now for a smart meter installation in order to pay my utilities online, like a normal human being living in the 21st century. The first appointment on 24 October was canceled without any notification. The second appointment attempt on 25 November was canceled an hour before they were due to arrive. Today was the third time unlucky - I received a text message yesterday AND emails confirming the appointment for 21 December between 1300-1700. I confirmed via text. Then I took a THIRD DAY OFF OF WORK to sit at home and wait for the engineer. Never showed. Took me 15 minutes to get a human being (located in India) on the phone to tell me the appointment had been canceled and rebooked for MARCH. She booked me in for 27 January as if that was some sort of kindness. Additionally, I received a letter in response to my formal complaints of the canceled appointments and lost time off of work. The letter stated my response was due via email by 13 December. It arrived 13 December and I did not get home until after business hours as I was working late that week. I sent the email, but of course it's been over a week and no response by the agent. Unhelpful and an absolute insult. Salt in the wounds - last week I returned home at 2130 from work and found the heating had gone out as the top up meter had expired. I was forced to drive several villages over at 2200 at night on icy roads to find a pay station that was still open. That was 40 minutes worth of diesel and exposing myself to dangerous driving conditions so I would have heat in my home during prolonged negative temperatures. As soon as I can switch companies, I will be doing so.