Spoke to British Gas for the 5th time since leaving them in October, still not received refund for account being in credit, was in credit by a substantial amount now they are trying to say it’s only in credit by £100 and taken over a £1000 off, bearing in mind no one has been living in the property for about 5 months and prior to that only at property 1 day a week due to work commitments. The assistants I spoke to at the beginning both gave the same amount to be refunded and the second had said it’s taking awhile as it needed to be approved as it was a large sum and that it had been approved and should be with you within 14 working days 3 -4 weeks on and no refund so called today and it’s suddenly reduced to £100, they also deducted £75 for late payment??? I questioned this and then was told it’s a penalty for leaving British Gas and all customers who leave pay this, been with them over a year will never go with British gas again. Also unable to access account online as they’ve never sorted that either after over a year of chasing that too, apparently as account was linked to another address in my email (previous address) it needed to be sorted by another department so never been able to look at bills or anything else for this address or my last one, would not recommend this company at all would totally avoid