I have had such a horrible experience with British Gas. The British gas app is always down/crashed, so if you need to top up you cant. The website also. They have foreigners in their call centres who cant speak English and misinterpret what you are trying to tell them. They hang up on you after putting you on hold. I WILL BE LEAVING THEM. THEIR SERVICE IS ABSOLUTELY RUBBISH AND THEY SHOW NO CARE FOR THE CUSTOMERS. It never use to be this bad. Their workers are not in sync at all. One tells you one thing then another will tell you something else. I HATE BRITISH GAS. The have to be exposed. I'm about to write to watchdog.