Absolute embarrassment of a company. Should not be allowed to use the name 'British'. I hope this does not typify the standard of service bestowed on the British public. Simply wanted to (as a Landlord) inform them that we have had a change of tenant & would like to give them all the details & meter readings. Will not allow you to speak to someone on the phone & keep trying to link you to webpage or want to text you a link to a form. None of these will accept my number (I live in Australia but my property is in Scotland). Keep cutting you off when you don't have an account number or phone number linked to the account (the last tenants switched & set it up). Spent 2 1/2 hours trying to sort this out through the chat consul (which I have copied to send to the Ombudsman). The Directors of this company are to blame as they only care about shareholders. Hopefully it will catch up with this sorry shower & the public will talk with their feet & go elsewhere. Feel it is a bit misleading as I can't give them less than 1 star.