DISGUSTING CANT CALL BG A COMPANY, THERE A TOTAL SHAMBLES . WITH TERRIBLE CUSTOMER SERVICE. I HAD APPOINTMENT ON 9TH JAN TO GET SMART METER INSTALLED THEY WERE TO COME BETWEEN 8-12 BUT 15MINS BEFORE THEY WERE DUE THEY SENT A TEXT TO SAY THEY WERE CANCELLING I WAS TO ARRANGE A NEW APPOINTMENT. I THEN GOT EMAIL SAYING I MUST REPLY BACK BY 21ST JAN , ??? I CONTACTED THEM AND WAS TOLD THEY HAD NO APPOINTMENTS TILL TODAY 15TH FEB BETWEEN 8-12 , THEY THEN SENT A VOICE CALL TODAY AT 10AM TO SAY ENGINEER RUNNING LATE SO WONT ARRIVE TILL 1-5 TODAY ??? THEN AT 3PM RECEIVED A TEXT SAYING RESCHEDULE SMART METER TILL 16TH FEB BETWEEN 8-10. IS THIS A JOKE OR WHAT ????? WHO RUNS THIS SHAMBLES ,I NEVER ASKED FOR A SMART METERI WAS BULLIED TO GET ONE!!!!! . MY GAS METER IS FAULTY AND WHEN I SAID I DIDN'T WANT A GAS METER I WAS TOLD I WOULD NEED TO PAY FOR NEW METER??? WHY IS IT MY FAULT IVE GOT FAULTY METER . NOTHING BUT BULLYS , I DIDNT WANT ONE AS DONT WANT TO BE SCARED TO USE MY HEATING .WHO IS HELPING PEOPLE DEAL WITH BG BULLYING????? WHY DOES THE CEO NOT RESPOND TO THE REVIEWS??? DISGUSTING DONT USE BG