Appalling customer service. I moved home and the current provider there was British Gas. I was staying with my existing supplier so was waiting for that to go though. In that time, gas and electricity supply was disconnected due to fault. I couldn't move in as BG refused to help. Ok, so I waited and once switch was complete, new provider sent electrician out to fix. BG then had the audacity to send me a bill for nearly £150 even though I had NO SUPPLY in that time at all! I spent hours trying to get through the automated service and when I eventually spoke to someone, they didn't know what to do and put me back to the automated system. Went round in circles for hours. No one helps, the automated system is the worse iv ever experienced and they don't reply to complaints either. The fact they are making record profits during this cost of living crisis and they can't even sort their customer service out. They don't even deserve 1 star.