Where do I start, extortionate pricing for gas & electric, incorrect billing leading to incorrect credit that was promised, then this was used again a bill to allegedly bring the bill up to date (even though we paid 6 monthly and had just paid 3 months previously) the bill after 3 months was the same amount as the 6 monthly bill. I understand pricing are going up but not doubling after previously doubling in early 2022. The credit reduction which we were then promised was held to be used against our account as the new amended Direct Debit (reduced as we were paying to much) we found out wan't actually enough to pay our next bill ??? no-one can seem to work out the cost and calculate a 6 month DD to cover it. I also provide meter readings as clearly their estimates were way off. I then go to submit my next reading the its lower than a reading taken mid-month which wasn't provided by me and my husband - so who provided this to them? according to the auto message it was from me. Not by my emails and photographs of readings it wasn't - its a joke I am delighted I am now moving to Octopus after many recommendations