I'm pretty sure their online 'chat' is just bots.. I wish I could have put a transcript of our conversation here. They are unknowledgeable, slow, and they do not care. I have been having an issue with my meter and no matter what I say to them they just move onto the next scripted question. It's so tough to even talk to them. After talking to one guy 'Sakshi' for about 20 minutes about my electric meter, with him giving me random advice, he then asked me if my issue is regarding my gas or electricity meter. I mean, that was it, I just quit the chat. Absolutely useless.