I tried to swap in January and it swapped due to debt! I called and asked what debt as I hadn't checked my meter as just a few weeks prior I called regarding my consumption rate and was told if I was due anything it would be CREDITED to my meter. Come the swap day my gas got swapped and I was told on that day a member of British gas added it as DEBT! I told them I only took the £20 as when I first joined yous failed to give me a top up card for 3 days. The day I got the card numbers I topped up £100! After almost 8 weeks of promised call backs and managers lies. I got a manager to listen to that call. Once again no call back and I had to chase this up, finally a lovely woman found the issue seen I called and refunded me. Once again I TOLD yous to ACCEPT MY SWAP ASAP as due to the emotional stress and leg work I had to do I wasn't going to give yous anymore money! The one day when it was cold I went into my emergency and thay convently when yous tried so once again stopped due to 1.98 of debt! I called and was told they need to investigate my debt!! I already done it for you and so did the woman! Now edf have told me they are no longer going to try and now I have a gas meter on pay as you go with a company who refused to take blame and a dry meter with EDF this needs to be sorted!!!!