Absolutely rubbish customer services, smart meter gone off plus top ups wont go on have to input manually i called them 12 days ago they said wait 7 days it will reconnect automatically, which it hasn't and now after 12 days they are saying wait 10 days for them to raise a ticket then ill have to wait another few weeks for them to get an engineer out which is what i asked for originally, so a month down the line and my problems still not sorted, i mean its not like they should be short of staff because with the price of gas and electric we pay they should be a little bit more on top of things. When they want money off us can we say we wait 7 days and if its not in your account call us back then ill raise a ticket and then you will have to wait another 10 days..... Really .... and then the way they spoke to me i told them it was hard for my wife to move furniture to manually put the top up voucher code in to the meters because she is disabled and they asked what her disability was... im glad it was an online chat as i screen shot all the chat so if anyone would like to see it i have proof