On moving home, I submitted my final meter readings for 21 Feb 23 and received refunds for both gas and electric as my closing balance. Then I received a bill for £61.11 for electricity up to 27 Feb for energy I did not use because I no longer lived at that address. After several very long phone calls to Johannesburg, S. Africa and being told twice that this amount has been written off, it was then taken out of my account. I am so cross and frustrated and have now written to British Gas and await a reply. Recently I received an email to say British Gas have closed my direct debit but they still owe me £61.11, not to mention the inconvenience and expense in trying to resolve this issue.