If it was possible to give a single point on one star I'd have done it! BG have to be the absolute worst energy provider I have been with and the " customer service" is an absolute joke!!! I had my gas disconnected & capped of in November 2022 and contacted them to inform them of this and sent final reading on the meter, I then had the meter removed in March by BG to avoid the standing charge and have just been sent my new tariff with my expected usage for gas at 13,400 kW based on zero gas used since November!!!! They have also requested gas meter readings!! My account was until recently over £200 in credit but surprise surprise since moving to the new system I am in debit of nearly £1,000 for 3 weeks electricity!!!