I moved over from octopus energy as I've owned a ev for 9 months & not able to charge at off peak cheaper rates as you can't read my smart meter. As a new customer you said I would have new British gas smart meters installed regardless of brand or condition of existing meters. Two months in after multiple cancelled install appointments, I'm now being told I might not require new smart meters. I'm still not able to use the off peak rates I signed upto & there doesn't seem to be a positive outcome in sight either. Just do what you promissed from the outset & we wouldn't have any issues at all.