OK here goes, home care was due for renewal however I am also moving house a month later. Wanted to see if I could sort that. after eventually getting answered and through all the checks etc, I then needed to be transferred to another team and of course was cut off. I then tried again and the same happened. I then tried doing this on line but again had to talk to Ai and doing what I wanted was not possible on line. In total I spent just over 2 hours with no result. Out come, today I cancelled the renewal of my home care 4. In the new house I will book a service with a plumber and see where I go from there. I guess this has a lot to do with the world working from home?