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Anonymous
This, is the, second review due to a long saga with this company. They are trying to charge over £650 for around 5 weeks supply after I paid a £4k bill (due to them NOT billing me for 18 months, despite taking regular metre readings and making regular DDB payments, (eventually cancelled these) and refused to repay me the excessive credit in account, so I could close it and move to a different provider.(placedwith them after previous company went bust) Numerous calls to customer services, getting nowhere. I have now moved to different provider, and from mid April to 21 May, they are charging £650. I live in the house on my own, and not even here all the time as was away working during that time. App to access as account says I can access for 6 months after closing, British gas have closed it so I can't check my records, they are emailing me threatening court action for this inflated bill, (for over 2 weeks telling me to pay, but no bill or notification of the amount) but insist they can't email me a copy of the bill, it will take 5 weeks for them to send a paper copy. SOOOO ridiculous. Now saying maybe my digital metre is, wrong, but just pay the bill. THIS COMPANY IS BAD NEWS.
1 year ago
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British Gas has a 1.2 average rating from 3,021 reviews

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