After 18 months of hell with British gas, incorrect billing, refusal to respond, ridiculous responses from call handlers, etc, moved away from British gas and cleared the exorbitant bill of over 4K. British gas emailing for me to pay my final bill (of just a couple of weeks or so s supply) but emails didn't include amount or copy of bill. App closed to access, even though you declare the account is open to scrutiny for 6 months after closing. (good way to try and avoid scrutiny by ombudsmen). Call handler tells me no facility to email bill, and 5 weeks for paper bills. I ring again a few days later, and different call handler sends copy of bill within seconds. So much stress caused by something so basic, paying your utility bill. Bills all paid, and was glad to get this dreadful company off my back. Now, contacted by a legal firm wanting a further £28 for what? Rang the number, oh I can autopay!?!? More money to this company making billions? 20 minutes on phone to speak to someone. Grief this company like a piece of chewing gum you can't get rid of. Rubbish service, legalised extortion.