I have spent 6 hours today trying to get an issue resolved with British Gas. The worst customer service I have ever received in my life. Evan after they have admitted they have ruined my credit file and potentially stopped my mortgage application they still haven’t resolved the issue. I spent hours talking to different customer service advisors today,passing me from one department to the next promising me a manager would call me soon. Despite them knowing the issue had to be resolved this evening to prevent me loosing my mortgage offer. The customer service advisors didn’t have any empathy or interest in my issue despite British Gas admitting fault. The only dispute on my credit file is a 7 month arrears payment due to them not closing an account when they switch me to pre payment ( a well known complaint throughout the country) I can’t Evan speak to anyone to deal with this as the online chat service is pointless and advisors just tell you it’s being processed and they understand my frustrations. Really? I have sent an email of complaint which has also come back with a response of 7-21 days… The Facebook message ignores your message and tells you to go on the website. 7 hours,4 emails, 12 phone calls an absolute waste of time and life damagingBritish Gas