This Company should have the word British taken from them. They are a disgrace. Warning, if you have solar, move to another company as they will look for ways to stop you generating your own power to you have to buy theirs. April reported that my live smart meter data stopped recorded, rang countless times and told at least six different stories why this was happening, after 3 months asked for deadlock letter to find my complaint actually had just been binned. Complaint reopened and engineer sent to my property to look at the meter, decided to replace but DESTROYED my solar set up in the process. Cost hundreds to get another firm out to connect back up safely When area Manager tasked to visit to review problems, couldnt be bothered coming and instead insinuated i was a liar and was intending to report my solar install which he said was illegal, total rubbish. Attempt to bully. If had been a man, he would not have spoken to me in that threatening way to try to frighten me into not complaining. Meanwhile the new meter fails to give live data also. They are a disgrace matter now with ombudsman and next its Court for these incompitent , discriminating, exploiters. Only stay with British Gas if you are happy to be overcharged, lied to, fobbed off threatened , discriminated against, and have deep pockets to pay electricians to repair your wiring and happy to have them frustrate your attempts to generate and use your own power.