Well, where do I start… it was a dark cold day last October.. when my usage went from £1400 a month to £34,000… it’s been a S…show since then..After sending numerous of photos of a meter I believed to be faulty.. A case handler and a near nervous breakdown… I complain to The energy Ombudsman.. who believe that there is a fault with the meter and go in my favour and we come to a agreement a check meter is to be fitted next to my original meter! (Yay) you think this would be the end of it, and all faults would be rectified and correct bill would be sent… Ohhhh no no no IMserve come out to remove check meter and actually remove my ACTUAL ELECTRIC METER! On said day I phone both BG business and IMserve who both blame each other..shock horror apparently there was never a fault with electric meter IMserve removed… even tho one rate never moved in several months and I was getting charged THOUSANDS a month (all estimated) these guys need to join the circus 🤡 clowns. still 11 months later NO bill… incompetence at it worst, never have I experienced such awful dreadful service. I would give it a zero if possible.. They expect people to roll while they rob you. DO NOT USE THESE THIEVES