Customer service on the live chat was rubbish. I called because they Changed my customer account number with no explanation in writing beforehand for gas and electricity so the purpose of the call was just to check whether I also needed to amend the payment details I hold for paying my bills through online banking. No help whatsoever, couldn’t answer my main question then got told I had to contact Utilities Direct as I was not with British Gas! My bill clearly said it was!! The live chat then ended for no reason. This took a phone call speaking to a person on the phone to resolve!