A circus tent held up by toothpicks Atrocious customer service. Spoke to about 10 different people today, all passing the buck to another department. I literally just needed to confirm a few details for a home move but it's taken all day. I halfway finished setting up with one person, who then gave me the wrong tariff information. After I pointed it out and asked for the cheaper tariff, I was hung up on. I then received a cursory 1-second call-back-and-hang-up, assumedly so she could say she attempted a callback. Waited 40 more minutes for a real callback as assured by the robotic machine voice, didn't happen. Was also promised £150 credit for sticking with British gas. Nobody I've spoken to has been able to confirm this. At this point, I will probably be switching to a cheaper company with better customer service. The credit was the only reason I was staying with BG, but if they can't even deliver on their promises, there's no point putting myself through the hassle of this terrible customer service. Also, your website logs me out after about 20 minutes every time, then I have to go through two pages to log back in. It's 2023, your website shouldn't be giving a 2005 customer experience. Edit: Cancelled and went with Octopus. Set up in 36 minutes. Still waiting on that callback from British Gas. lmao Edit: Since leaving British Gas, they've continually sent me threatening letters and emails regarding a "final bill" that was paid via their own website well before these started. Threatening to send a debt collection agency and then charge me for it. They don't list any phone number and make it as difficult as possible to contact them to say "HEY! I PAID IT OVER A WEEK AGO!" So glad I've left this utterly terrible company. Edit 2: I spent an hour on the phone to an advisor who said that they would sort it out. Then I got an email saying that I paid the money on the new system but they needed me to pay it on the old system (???). They refunded my money to my bank account and have asked me to pay it again, but differently, but have not explained how paying it again will lead to a different result or how to pay it so that they'll actually accept the money. It seems like British Gas is deeply confused about their own processes and is passing that confusion on to the customer. So, back on the phone I go for another hour to speak to more people who are more confused than I am.