They cut my electric off the day i moved in on a prepayment meter after wiping out all the credit, i had no payment number to top up, i switched to a credit meter, they never refunded me what was left on the prepayment meter, have phoned countless times, but they just fob people off, their staff are totally incompetent and lie all the time, if you switch to a credit meter from a prepayment meter they keep the amount left on the prepayment meter, i know of several people that have had this done to them by british gas, they are thieves, AVOID THEM, i have switched suppliers