This company are a criminal organisation,they ought to be closed down and the leaders arrested for fraud ! They are only interested in taking your money with zero customer support ,they employ indigenous people in South Africa because they can pay them less wages than in uk ,those people are incompetent,and often cannot answer your issues, that's if they understand your accent and you inderstand theirs, they recently wrote me to say they were changing my account to their new system which saves them money, from now on you cannot pay them cash but you have to pay them with a bank card ,my old system quarter bill was due ,they said I'd get it and I could pay it off ,however it has not happened and now their telling me it will be added onto my new system quarterly payment so I will have to pay a six month bill I told them no I should as they promised get my old quarterly bill ,first i am still waiting for them to sort it out !