This company absolutely stinks. I was transferred to them when my previous supplier went bust, I had no actual choice in the matter which in this day and age is ridiculous. My main gripe is their billing process which seems to be made up on the hoof; they create bills which they then go on to cancel then recreate in a new image, one that is very much in their own favour. The latest wheeze is to create a new app and website but to do this they again have decided to cancel my previous four bills (for which I have always provided my own meter readings) and concoct a new replacement bill based on the dreaded estimated readings which, yes you’ve guessed it!, are far higher than my actual meter readings despite mine being taken a week after the estimates… They’ve badgered me ever since the switch into having a smart meter installed, at one point telling me it was mandatory and that if I refused they had the right not to supply me further and that I would not be allowed to find another supplier..! Considering that my wife has late stage cancer, and we are on the priority services register as a result of this, I thought this was an insensitive, if not callous, approach to customer service. A few weeks later we received an email apologising and admitting this had been an error and we NOT under any obligation to have the smart meter. It’s a fact that energy companies have been having an absolute field day at the expense of their customers, bumper record breaking profits while hard up people are forced to choose between eating or freezing. Unfortunately the consumer has no real choice in choosing who provides their gas and electricity which has to be a failure of the so-called free market in this capitalist system. I could go on and on but with my blood pressure rising by the minute I think it best to sign off now. For British Gas, with their 12m customers, some of them a captive clientele, life has never been so rosy; for the rest of us life has never looked so bleak.