I have finally left BG as I found the customer service was appalling, I’ve joined Octopus who have been ever so helpful getting my DD set up and giving me a monthly bill so I can keep an eye on my bills, being a pensioner this is important being on a fixed income. BG could do none of the above nor could they read the smart meter for my gas readings online again causing problems with my bills, although the price with Octopus for the gas and electricity is slightly higher for now there daily charge is a lot cheaper, people tend not to look at this but I recon I’m saving up to £50 a year between the two companies, good bye BG hello Octopus.