British Gas are absolutely appalling. I've been trying to get my closing credit balance back for a home I moved out of on 12th August. I've rang at least 15 times to speak to someone in the home move team to be told each time its closed, subsequently its closed permanently except for them calling you back which takes 7-10 days. They closed my gas account but not my electric. I couldn't use their online acc system as I had cross over dates......I'm so frustrated, even spoke to someone in complaints who didn't raise it as a complaint. Another call today still no luck....when this finally gets sorted I'm moving suppliers, wish I'd not opened a new acc for my new property with them now.