Absolutely disgusting company. I am on a prepayment meter and was struggling to top up both gas and electricity. Both were completely off supply. Also on the priority register. According to ofgem, in this situation energy supplier must support you with credit until you are able to top up. I was told to choose. They would only support me with gas OR electric. They proposed I went without gas or electricity supply over night. I have young children. 1.5 hours I spent on the phone and the woman caused me so much distress she made me shout, swear and eventually reduced me to tears. The phone was cut off so I called back, and spoke with a lovely lady who had no issues in providing support with both the gas and electricity. 2 hours it took for a resolution and a lot of unnecessary distress. Unfortunately my tenancy stipulates I cannot change suppliers, otherwise this would be my next step. British Gas, are arrogant, unhelpful and cruel