I had to give 1 star to write a review. APPALING ! DISGRACEFUL! Customer service is absolutely APPALLING! British Gas made it their mission to be the worst in the business. Trying to speak to someone about a bill takes about 1h 30mins at MINIMUM per day and bear in mind, you need to call days on end to sort it out! Once you do manage to speak to someone, don't expect any help or solutions to your problems. It's as if they're reading from a script and have no ability to think. They show no empathy or understanding of your situation and seem more interested in passing the buck than actually resolving the issue.