British Gas Customer Service is absolutely shocking! You are waiting forever to get through to speak to a REAL person at BG & to top it off they play the most hideous loud torturous music down the phone, I swear they do it so you will hang up because you cannot take another second of it, and then after waiting forever! you then end up talking to someone in India! now dont get me wrong I do not care what country a person is from as long as they speak clearly & concisely & get the problem sorted out so please BS employ people who speak CLEAR English & who takes a breather in between every word, as they speak so very fast that it makes the call interaction at times unbearable, then after trying to understand best you can what they are saying they then start messing around having you wait for ages! And I can hear chattering and laughing in the background & I'm waiting on hold for eternity! It is as if they are doing it on purpose as if they are getting paid the longer they keep you on the phone for! And I was shouting down the phone hello, hello & stil i can hear chattering & laughing & and then they do this a couple of times, by coming on saying they are just sorting something out? What? God knows? Then next thing the horrendous loud fast music starts! by then you feel it is mental torture! You feel utterly stressed out, like you want to scream or cry and then next thing the phone goes dead!!!! And this has happened several times over several days all because you need to ringin BG to get any problems sorted out... The different customer service people I spoke to seem to do not seem to fully understand your problem and the language barrier was so agonising no disrespect because they are obviously trying their best, but it is counter productive & not helpful at all & they did not seem very knowledgeable either & the waiting times & horrific music is just abysmal & then being passed around from pillar to post & then having your call dropped & a myriad of other issues makes British Gas Customer Service so utterly utterpy unbearable & is like mental torture!... I did in the end get somewhere after days of trying & wasting hours & being put through torture, not properly sorted out, but somewhere hopefully on the way to getting fully sorted & that is when I tried again, having to go through the same agonising rigmoarole all over again but thankfully this person in India or South Africa because he sounded like it was a South African accent did speak clear and spoke more slowly & took his time & was very helpful which I told him i was very appreciative & grateful so hopefully i will get this matter fully resolved because dealing with BG Customer Service today is of Low standard & is a mentally torturous nightmare!...So much so that I want to find another company that has a high standard Customer Services & short waiting times with nice relaxing music that isnt too loud because how the elderly have to deal with this must be horrendous for them, I feel so sorry for the elderly today I really do, no one seems to care about those that cannot deal with the madness today.... Progress? Some things maybe but sometimes the old system can work much better... I remember the days in the 1980s when Customer service in Britain was the BEST in the world sadly it has drastically declined and has become a nightmare for a lot of people who tell me the same thing. BRITISH GAS SORT YOUR CUSTOMER SERVICE OUT & BRING IT BACK UP TO HIGH STANDARDS INSTEAD OF GETTING CHEAP LABOUR YOU MAKE ENOUGH PROFITS!