There should be NO STARS. British Gas has APPALLING customer service. I received a FINAL BILL with the wrong meter reading. I called British Gas and gave them the correct meter reading and they sent me the amended bill which I PAID. Since then, the nightmare started. BG sent me again final bills changing the amount every time I called to say I have already paid. This has been going on for the last 2 months and it has still not been sorted yet. Every time I call them, which is every other day, they put me through various people (6-7 at a time) and they still cannot sort the problem on their side - as I have already paid the final bill. It takes me at least 1hr and 30mins - AT MINIMUM - to speak to someone who says they will reconcile the account. My recommendation to anyone taking the time to read my review is STAY AWAY FROM BRITISH GAS! FOREVER! EVEN IF THEY SUPPY FOR FREE! JUST STAY AWAY