If I could give no stars I would! As a new customer that's moved into a rental property... British gas have set me up on a Variable tariff. I have contacted them countless times to get an account number (which you cannot ring up to talk to them unless you have an account number to get passed the automated service), used live chat twice (told me to email them), I emailed them and the guy via email tells me to use live chat. It is literally like chasing your tail! Not one person at British Gas has a clue on a simple job! On top of that I cannot switch providers until I have spoken to someone at British Gas! Fuming!