British Gas should have the word "British" striped from their trading name, because Companies House state that any company which uses the word "British" in its name must prove they are "pre-eminent in their field....." Eminent is defined as having: "high status and importance owing to marked superiority" (over its competitors)..... The rubbish which comes out of BG employees' mouths, along with the false promises, and the ridiculous suggestion to remedy issues via facebook and instagram tells you all you need to know about British Gas and its obvious demise, it is simply a company unable to cope with even the most basic client transaction! In June of this year I applied for a EV Tariff, which was accepted, and the change scheduled. A date in August was also scheduled for the necessary smart meter installation. The date arrived, but the fitter did not show at the allotted time. When I called British Gas I was told that "the fitter is probably just delayed - so please hold tight", However no one arrived! The following day I called British Gas to be told I was no longer eligible for a smart meter and I had been put back on a variable tariff.......???!!! After a heated conversation, I was able to make another request for an EV tariff, which was accepted, and a date for installing the smart meter was scheduled for Monday 13th November between 08:00/12:00. However, 2 days later I received a letter from British Gas, "Thanking me for my change from a Variable Tariff, to a Variable Tariff.......!!?" Two and a half hours were spent on the phone with British Gas, with many consultants who seemed to know nothing about the products being sold, nor apparently how to use the phone system they use (as I was cut off at least 6 times, and on one occasion, was passed back to my own number, as I found myself listening to my own answer phone!) I was then told I could be put onto a list of customers who are "interested in having a smart meter and an EV tariff, and someone would call me, probably next year"...... When I objected to this suggestion, I was given numerous reasons why my request was problematic, some included: Smart Meters are made in Russia and the UK government's embargo forbids us purchasing them, Too many people want Smart Meters, and There isn't enough electricity to supply cars at night. When I just tried to point that because I had scheduled everything in June, but British Gas had cancelled the arrangements (twice), it was unfair that I now found myself at the end of the queue. Incredibly, the British Gas employee sniggered out loud, and when I called her out, and asked to speak to a manager, she hung up............ Have we really reached the point, when its considered Okay for British Gas staff to laugh at the difficulties of their clients, and 'cancel them' by hanging up on difficult calls?? The I wrote an online review, and within a couple of days, miraculously British Gas moved me back onto an EV tariff, and booked (for the third time) an engineer to install a smart meter - this was all confirmed at at 13:38 today....... But alas, the elation didnt last long, because at 19:15 on the same day, British Gas sent me another email, to inform me that i'm back on the Variable Tariff...... You honestly couldn't make it up!