I am having to assist my elderly 89 year old mother. She needs to claim back £50 what British Gas overcharged her and they debited it from her account. The consultants blatantly tell lies when on Web chat and phone calls. After spending over 3 hours talking to numerous consultants,are still left back at square one unresolved! I have screen shot the last transcript as proof. Treating a vulnerable elderly person in the manner British gas have is appalling! Being a customer for many years and experiencing the decline in this company is evident. I will not be wasting anymore time tracing up this account discrepancy again with them Next step, Trading Standards!